TeamViewer 15 is the latest version of the popular remote access/control program.

We handle support for novice computer users and you’ll be surprised how many of these customers do not understand the basics of computing. Sell them security software and many can’t install the new suite as they’ve never fully removed the previous suite. So frustrating.

The easiest solution is to employ TeamViewer and remotely advise the user via their computer than either over the phone or by email. It’s quicker to perform a task yourself than guide, which has made the likes of TeamViewer a godsend for any remote support facility.

As with previous editions, you can use it to access your own computer across the internet, maybe recovering some important document you've left at home. Or you can use it to remotely control another PC where TeamViewer is also installed; so if a friend's having technical troubles, you can log on to their system, even through most firewalls, and troubleshoot the computer as though you were sitting in front of it.